FAQs

RF Explorer uses different indicator lights to display device status and operating modes:

Mode 1: Compass

• Yellow light – Receiving GPS signals
  
• White light – GPS signal successfully acquired

Mode 2: Leader Mode

• Dark blue light – Continuously points toward the designated team leader’s location
  

Mode 3: Member Mode

• Light blue light – Continuously points toward the closest team member within the group
  

Mode 4: SOS / Emergency

• Red flashing light – SOS signal activated successfully
  
• The device will also vibrate for 5 seconds when SOS mode is triggered
  

Mode 5: Battery Status

• Green light – Indicates the remaining battery level of the device

RF Explorer is a communication device designed for off-grid environments. When paired with the Everbliss Green app, it enables team communication, location sharing, and emergency alerts even in areas without mobile network coverage.

It is suitable for:

• Mountaineering
• Search and rescue operations
• Outdoor expeditions
• Remote team coordination

Yes. RF Explorer uses radio frequency (RF) communication, allowing devices to communicate directly with each other without relying on cellular networks or internet connections. This makes it ideal for remote mountains, forests, and disaster areas.

RF Explorer supports two types of SOS activation:

Automatic SOS: If the device detects a fall or overturn, it will automatically send an emergency alert to the team.

Manual SOS: Users can also press the device button to manually trigger an SOS message.

Yes. Team members can use the Everbliss Green app to:

• Send text messages
• Share location information
• Coordinate with the team in real time.

RF Explorer is designed for demanding outdoor environments.

• Water resistance: IP67
• Dust protection: Level 6
• Drop resistance: Tested from 1.2 m to 3m
• Operating temperature range: Discharging temperature: -20°C to 60°C
  
  

Yes. Large metal structures—such as steel buildings or metal-roof factories—may reduce RF signal strength.

In these cases, we recommend placing a device near the building entrance to act as a relay point, helping bridge indoor and outdoor communication.

Connection issues can sometimes occur due to:

• Previous Bluetooth pairing data
• Firmware updates
• Phone compatibility

Try the following steps:

1. Turn off the device
2. Press and hold both buttons to reset
3. Wait for the purple light indicator off
4. Reconnect via Bluetooth in the app

If the device only shows a blue light ring but does not enter reset mode:

• Turn off the device
• Ensure both buttons are pressed simultaneously until the flashing purple light off
• Try reconnect with the App

If the issue persists, contact support for further assistance.

Currently, emergency alerts are limited to members within the same group.

The Everbliss Green app supports offline map downloads for use in remote areas.

If you are unable to form a team:

• Click the reload button next to the Group ID.
• A new QR code and Group ID will be generated, which you can then share with team members.

When the device is powered on for the first time, it does not yet have stored satellite information. To determine your outdoor location, the device needs to receive signals from at least three satellites.

The initial satellite acquisition process may take approximately 2–10 minutes, depending on environmental conditions such as weather, cloud coverage, and nearby obstacles like trees or buildings.

For the fastest and most stable GPS acquisition:

• Turn on the device in an open outdoor area with a clear view of the sky.
  
• Avoid areas surrounded by dense trees, buildings, or metal structures.
  

Once the device successfully acquires satellite data, future GPS positioning can be maintained continuously with only minor signal updates required.

Yes. Metal objects near the device can reduce both RF and GNSS signal strength. Human body placement—such as holding the device in your hand or attaching it close to your body or backpack—may also partially block signals.

For best performance:

• Place the device in an open area and away from metal objects whenever possible.
  
• If signal reception is weak, try adjusting the device so the antenna or receiver faces upward to improve satellite and RF reception.
  

Once the device completes its initial satellite acquisition, it typically only requires one or two satellite signals to maintain GPS positioning, so minor obstructions usually will not significantly impact overall use.

• The device may not be connected to the mobile
  app.
• The device is connected, but you have not joined
  or created a team within the app yet.
• Team members may be positioned too close to each
  other, making directional indication less noticeable or unnecessary.